Have a question ?

We've answered the questions our customers ask most often below.

If you can't find the answer you're looking for, feel free to contact us at breaknewlimits@gmail.com.

We'll be happy to help.

What is Velune Studio ?

Velune Studio is a skincare brand inspired by Korean beauty rituals.

Our mission is simple: offer carefully selected skincare essentials that help you achieve healthy, hydrated and radiant-looking skin through an effortless daily routine.

We believe that beautiful skin starts with simple, effective skincare.

What products do you offer ?

We currently offer a curated collection of Korean-inspired skincare products including:

• Hydrating serums

• Collagen treatments

• Overnight masks

• Moisturizing skincare essentials

Every product is selected for its quality, effectiveness and ease of use.

How do you choose your products ?

Every product is carefully selected based on:

• Premium ingredients
• Skin-friendly formulas
• Daily usability
• Quality standards
• Customer satisfaction

We only add products that meet our expectations for quality and performance.

Are your products suitable for all skin types ?

Most of our products are suitable for all skin types, including normal, dry, combination and oily skin.

If you have particularly sensitive skin, we recommend performing a patch test before first use.

Where do you ship ?

We currently ship to many countries worldwide.

Available destinations are automatically displayed during checkout.

How long does shipping take ?

Estimated delivery times are:

• Europe: 10–30 business days
• United States: 10–30 business days
• International: 15–35 business days

Shipping times may vary depending on customs clearance and local carriers.

How long does it take to process my order ?

Orders are processed within 1–5 business days after payment confirmation.

Each order is carefully prepared before shipment.

Can I track my order ?

Yes.

Once your order has been shipped, you'll receive a tracking number by email.

Tracking information may take 3–7 business days to update.

Can I cancel or modify my order ?

If your order hasn't been processed yet, we'll do our best to help.

Please contact us as soon as possible after placing your order.

Can I return my order ?

Yes.

You may request a return within 14 days of receiving your order.

Products must be unused and returned in their original condition.

Please contact us before sending any item back.

When will I receive my refund ?

Once your return has been received and inspected, refunds are issued to your original payment method within 5–14 business days.

What if my product arrives damaged ?

Please contact us within 48 hours of delivery and include:

• Your order number
• Photos of the damaged product
• Photos of the packaging

We'll review your request and provide an appropriate solution as quickly as possible.

Are your payments secure ?

Absolutely.

All payments are securely processed through Shopify and trusted payment providers.

Your payment information is never stored by Velune Studio.

Is my personal information protected ?

Yes.

Your personal data is protected in accordance with our Privacy Policy and applicable data protection laws.

How can I contact Velune Studio ?

If you have any questions before or after placing an order, we're always happy to help.

📧 contact@velunestudio.com (ou ton adresse actuelle)

We usually reply within 24–48 business hours.